- Do you have an app for class booking?
What is the period of notice?
Current month + 30 days.
Can I suspend my membership, and what will it cost?
Yes, of course. The maximum on hold period per calendar year is 3 months. Each period must last a minimum of 14 days and a maximum of 3 months.
Price is DKK 100.
Can I only buy a membership for the pool or a class?
No. Sorry. We sell membership as a pack (fitness, pool, classes and squash).
Any discounts for students/families?
Are kids welcome in the pool?
Children aged 5 and over are welcome in the pool. Hotel guests can take their kids for free. Fitness guests need to buy a day pass.
Can I arrange a family contract with you?
Yes, no problem. Simply contact our Fitness Manager on +45 3527 1501.
Do I need to be a member to buy personal training?
No, you don’t. Personal training is available without membership.
Read more about personal training here.
Are you open on public holidays?
Yes. We are open 365 days a year.
Weekdays 5.30 am to 11 pm, weekends and public holidays 7 am to 10 pm.
NB: special opening hours on 24/12, 31/12 and 1/1.
Can I park while I train?
Yes. You can park for free for up to 3 hours in front of Charlottehaven when you have an active membership. Remember to register your car using the check-in screen.
Can my mum/dad/friend etc. pay my membership?
Yes. The option for someone else to pay is available when you open your membership. We need written confirmation from the person paying your membership.
Can I hire spinning shoes, bathing cap or squash rackets?
You can borrow a pair of spinning shoes by leaving your key as deposit. Bathing caps can be hired for DKK 10, and squash rackets for DKK 35.
How big is the pool?
20 m long, and between 1.5 and 2.5 m deep.
Water temperature is 27C.