The membership is personal for the sole use of the member. The start up program must be completed within the first 2 months of your membership.The start up program is optional if signing up for membership again within 12 months after the expiry of previous membership. To avoid placement on the waiting list cash memberships has to be renewed before it expires.
Suspension must be communicated in person or by e-mail to [email protected] maximum period of suspension is 6 months (in 12 months), however minimum 14 days at a time.Session card: non-suspendable.In case of any doubt, it is the member’s responsibility to prove the suspension with a receipt. It is not possible to suspend the membership if it is cancelled. Suspension fee is 50 DKK
3. PBS Agreement
With a PBS agreement, the monthly payment will automatically be debited to your bank account. This will be done on the 1st of the month through Pengeinstitutternes Betalingsservice (PBS).We will take care of registration and cancellation.
4. Session Card
1 pass allows for one day pass including full access to all facilities and classes OR Squash. Session Card members cannot make use of discount offers. Session cards are valid in 12 months after purchase.
5. Price regulations
Charlottehaven Health Club reserves the right to regulate the prices for PBS membership. All regulations will be notified in writing with a minimum of 3 months notice.
6. Cancellation of membership
PBS agreements must be cancelled no later than the last day in a month for the agreement to end on the last day of the subsequent month. All cancellations must be done in writing. A 6 months PBS membership can be cancelled after the 5th month. 12 months cash memberships can be cancelled with current month + 30 days, the amount refunded will be calculated as a membership of 11 months. Cash memberships resignation terms are current month + 30 days, hereafter the remaining amount is returned In case of any doubt, it is the member's responsibility to prove the cancellation with a receipt. It is not possible to cancel the membership while it is suspended.
7. Membership card
Lost or damaged membership cards must be replaced. All new cards incur a fee of DKK 60.
8. State of health
All members must take full responsibility for their own health condition when participating in any of Charlottehaven Health Club’s activities.
9. Clothing and cleaning of training machines
All members are required to use indoor shoes and proper clothes inside the Health Club as well as towels when using the resistance and cardio machines. Shoes with black soles are not allowed on the squash court. Members are required to clean machines after use.
10. Cancellation of class participation
All cancellations for classes must be done 2 hours prior to the class. Later cancellations will incur a DKK 30 fee for PBS agreements and for cash membership we will deduct two days from the membership. Session card members will be charged one pass.
Charlottehaven Health Club reserves the right to dismiss members and guests without detailed explanation. In these cases, unused contingents will be refunded unless a critical violation of the terms has taken place.
12. Doping control
Charlottehaven Health Club reserves the right to carry out doping control. Refusing to participate will result in a dismissal from Charlottehaven Health Club.
13. Age limit
You must be at least 15 years of age when joining Charlottehaven Health Club. Parrents/legal guardian are responsible for payment of the membership.
14. Articles of value
We recommend that members and guests keep all articles of value in the lockers in the changing rooms. Charlottehaven Health Club waives the responsibility for any loss in the case of theft and/or damage to members' and guests' valuables.
Each check in equals one pass. Cancellation must be done no later than the day before the scheduled session. No-show or late cancellation will be charged 1 pass. Unused passes are non-refundable. Session cards are valid in 12 months after purchase.
16. Members with an off-peak membership
Members with an off-peak membership has to leave the gym before 3 PM in the weekdays. The check-in will be closed after 2.45 PM. Saturday and Sunday it’s possible to go to the gym between 2PM and 8PM.
17. Changes in membership terms
Any changes in membership terms will be announced with 60 days notice.
18. Contact information
All members are responsible for informing Charlottehaven of changes in contact information.
19. Interest and late payment
In case of late payment, Charlottehaven claims interests and added charge under the Late Payment of Commercial Debts Act.
By registering your e-mail address, the member gives permission to receive monthly newsletter and e-mail offers.
The undersigned accepts the above conditions for membership in Charlottehaven Health Club.
Charlottehaven Health Club reserves the right to cut down in the classes during July, August and on holidays.